Politique d'annulation de commande

1. Order Cancellation Conditions

Orders may be canceled within 48 hours of confirmation, provided they have not yet been shipped. In this case, you may directly contact our customer service to proceed with the cancellation. If the order has already been shipped or if more than 48 hours have passed since confirmation, cancellation is no longer possible.

2. Cancellation Procedure

For all cancellation requests, please contact our customer service by email or phone, providing your order number, proof of payment, and if necessary, any other information that helps identify the transaction.
Our team will process your request upon receipt. If the cancellation is accepted, we will inform you of the next steps and proceed with the refund within the allotted timeframe.

3. Refund Procedure

After return confirmation, we will process the refund within 1 to 5 business days. The refund will be issued via the same payment method used for the original order (e.g., Visa, MasterCard, etc.). We commit to finalizing the process as quickly as possible after validation.

4. Contact

For any questions regarding order cancellation, you can contact our customer service by the following means:

Customer Service Number: +33 1 64 05 57 58
Email: info@morlet-ebenisterie.com
Address: 6 Avenue Carnot. Brie-Comte-Robert, 77170, France
Opening Hours: Monday to Saturday, 9:00 AM to 6:00 PM (CET)